Since we’re all being held hostage in our homes, I thought I’d take this time to improve my negotiation skills with former FBI hostage negotiator, Chris Voss. His book “Never Split the Difference” is outstanding. Unless you live in permanent isolation and never interact with anyone ever, I can’t recommend it highly enough. While I initially started reading his book with a view toward real estate negotiations, I’ve actually implemented his strategies more quickly in the realm of parenting (which is often not unlike negotiating with terrorists 😂). The tools he provides will make you a better, more empathetic communicator. Shifting away from “why” to “what” and “how” questions is worth the price of admission. His Masterclass is also worth checking out, too. Most of it is a recap of his book, but he provides some helpful case studies & role plays, which I found helpful.